Returns Policy

14 Day Return policy - 

  • Refund Policy

    1. We offer a refund to our customers if we are notified within 14 days of you receiving your goods that you wish to return or cancel the order if not already dispatched. You have another 14 days to return the goods to us. We will provide a refund within 14 days of receiving the goods back. 

    2. If the product arrives defective or damaged please email us with a photo.

    3. If you change you mind on your order please let us know immediately. Once orders have been dispatched you will have to wait for delivery before sending us the order back for a refund. If you have received your order please contact us to arrange a return first. No refunds are given unless we have the product back with us to check it’s safe return and it’s unopened state first. Any postage costs for returning the order are the costs of the customer not Menopause Alternative.

     

  • Returns cannot be accepted on open and used products.

    On the very rare occasion the item is found to be faulty, it can be either refunded or exchanged.